Crestfallen Studios

when Estrana is destroyed/burning, on the two steps you jump down after saving kloe, you can jump up from the bottom if you're one panel to the right of the stairs, causing you to get stuck.

I was about to mention this, too. It was annoying because it causes you to restart the game, but I was lucky to have just saved.

Anyways, upon further testing, you have to be to the right of the jumping platform, and you have to be facing the platform when you press the action key. This will cause you to jump up as if you were below it, but since this isn't where you'er meant to be jumping from, it causes you to jump into the wall, so you can do nothing but stand there. In case you're still confused as to the location, it's where you meet Dirk in the ruins of Estrana.

I ran into this problem yesterday, it was amusing for about two seconds before I realized that I’d have to reset.

Have you tried holding down the CTRL key and walking?

Thats cheating.

And only works if you're running from inside RM2k, I believe